Shipping policy
At The Kithub, we aim to deliver your order quickly, reliably, and with full transparency.
Order Processing
- Orders are processed within 1–3 working days
- Orders are not processed on weekends or bank holidays
- During peak periods, processing times may be slightly extended
Once your order has been processed, you will receive a confirmation email.
Delivery Options
We offer the following delivery services:
- Standard Delivery (Free): 5–14 working days
- Express Delivery: Available at an additional cost
Express delivery rates are calculated at checkout. Please refer to the shipping calculator for accurate pricing based on your location.
Shipping Locations
We currently ship to:
- United Kingdom
- Europe
- Selected international destinations
If your country is not available at checkout, please contact us and we will do our best to assist.
Tracking
Tracking is provided where available.
Please allow a short period after dispatch for tracking information to update.
Customs, Duties & Taxes
For international orders:
- You may be required to pay customs duties, taxes, or import fees
- These charges are set by your local authority and are not included in our prices
Delays
While we aim to meet all delivery timeframes, delays can occasionally occur due to:
- High demand
- Courier disruptions
- Customs processing
These factors are outside of our control.
Incorrect Address
Please ensure your delivery details are correct at checkout.
We cannot be held responsible for orders delivered to incorrectly provided addresses.
Lost or Delayed Orders
If your order has not arrived within the expected timeframe:
- Please contact us and we will investigate
We may require additional time before confirming an item as lost.
Important Information
- Some items may be dispatched from our international warehouse to ensure availability and competitive pricing
- Delivery timeframes are estimates, not guarantees